Have a question about COVA HealthAware?
Call Aetna Concierge at 1-855-414-1901
Ask Alex — COVA’s interactive benefits counselor!
“Alex” — the Commonwealth’s interactive benefits counselor — can help you figure out what plan may work best for you and your family. Alex asks you a series of questions and will provide plan recommendations based on your answers.
To learn more about the plan options available to Commonwealth of Virginia employees, visit ALEX at www.myalex.com/cova.
Aetna Navigator® — a secure member website
Make a more informed decision — see how COVA HealthAware can work for you with complimentary guest access to Aetna Navigator.
The guest log in provides you with a sample Aetna Navigator experience!
For guest log in instructions, click here.
Find a doctor with DocFind®
Use the DocFind directory when you need to search the Aetna network for doctors, labs, hospitals and more.
See if your doctor is in the Aetna network
Using doctors that participate in the Aetna network gives you the most value. Aetna networks are among the largest in the country.
You can check right now!
To see if your doctor is in the Aetna network, click here and follow the on-screen prompts.
You can search by zip code, doctor name — you choose how to search.
Your personalized health and wellness portal
My ActiveHealth is a robust wellness program integrated with your health plan to help you organize your health information and take action towards a healthier lifestyle.
Plus, you can earn additional incentives and Health Reimbursement Arrangement (HRA) contributions by participating in these programs.
Ready to get started?
Go to www.myactivehealth.com/COVA and follow the on-screen prompts
Aetna Mobile is an app for your smartphone — a smaller view of the secure Aetna Navigator® website where you can search, look up and view the same features while you’re on-the-go.
Read our Aetna Mobile FAQs for more information
Manage your healthcare costs
With member tools like Member Payment Estimator, you get real-time, personalized cost estimates so you know what you can expect to pay for health services — before you go.
iTriage is a free mobile app to help you answer the two most common medical questions: “What could be wrong?” and “Where can I go?”
Check symptoms, find nearby care, see ER wait times, set appointments and much more with the free app.